TERMS AND CONDITIONS
All our stamps are manufacturered on site and we strive to have them ready for dispatch between 24 – 48 Business Hours after payment has been made.
Once your order has been finalised on the website, we will process your payment.(This may take up to 48 hours to process) Should you cancel your order we will refund your payment less 25% to cover artwork time.
If you choose not to have a proof sent to you, your payment will be processed in Full approx 24hrs after logment from the website and Custom Made Stamps will not be responsible for any typos or imperfections on the artwork.
All orders must be paid for in full before dispatched unless and an agreement has been met between our client and Custom Made Stamps .
The brand units we use may differ from the units advertised due to stock levels but the quality will not be compromised.
The return of any faulty unit must be returned by the customer via the courier bag we will supply them, along with a copy of the invoice. There is a 12 month warranty on the casings only.
Custom Made stamps will replace the faulty unit and its Die and send back to the client.
Consumables such as stamp pads are not covered in this warranty. The manufacturer recommends when re-inking your stamp pads in either self inking stamps, stamp pads or other units to use the same brand as the units and pads. Using other brands will void all waranty to the units.
Custom Made Stamps/The Stamp Trap will not be responsible for any loss or Damage once the orders is completed and dispatched from the premises.
You must notify us within 5 workings days if products are missing or faulty. We will exchange or give store credit only.
PROOFS AND APPROVAL OF ORDER.
We will provide you with a proof of the stamp/s upon request via the shopping cart. Orders received through an email request will only receive a proof upon confirming an order. If no proof has not been requested upon ordering we take no responsibility for any typographical errors. We feel that it usually takes 1 or 2 proofs, but we offer 3 complementary proof rounds just in case. Please note that any additional proofs after may incur a $5.00 fee. Once the approval is given from the client and payment has been made your order will proceed to manufacturing.
If you choose not to have a proof sent to you, Custom Made Stamps will not be responsible for any typos or imperfections on the artwork.
Proofs are only valid for 7 days from the date of order.
The quality of a stamp that has artwork requirements will depend on the quality of the artwork provided.
Rubber stamps have some limitations and are unable to produce shading or grey-scales. Black and white art, bromide quality give best results.
Faxed and coloured artwork often compromises quality. For best results, send art images via email in black and white only to firstname.lastname@example.org in one or our preferences – eps, jpg, pdf in at least 300dpi.
Inverted images where as the background is solid and the text is open is not recommended. If the client choses to proceed with this artwork then Custom Made Stamps will not be held responsible for the quality of the stamped image.
Signatures need to be signed using a medium point black pen on white paper (no lines) and posted or emailed to our office. Custom made Stamps PO Box 233. Geebung Qld 4034.
HANDLING AND FREIGHT
The following handling charges apply for all custom-made stamp product order: Standard $11.00 for all orders under $100.00
This does not include Express or Platinum Post. This service is available for an additional charge.
All orders over $100.00 will be sent Free with either Fastway Couriers or Australia Post. We can not be held responsible if the courier or Australia post fails to deliver within their time frame advertised on their websites