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Terms and Returns Policy

Overview

All our stamps are produced on site which we strive to have them ready for dispatch between 2-4 working days.

All orders must be paid for before dispatch unless an agreement has been met between our client and Custom Made Stamps .

The brand units we use may differ from the units advertised due to stock levels but the quality will not be compromised.

For customers who select to collect your order in store, Custom Made Stamps will call/email you to notify that your order is ready for collection. Your order will be held for 3 months. Should you be unable to collect, please let us know and we can organise an alternative arrangement with you including posting your order to you. ( please note that this service may incur and additional cost for postage)

Faulty Returns

The return of any faulty unit must be returned by the customer, along with a copy of the Sales Receipt / Tax Invoice. There is a 6 month limited warranty on the casings only. This warranty does not include wear and tear or the misuse of the stamp unit.
On the very rare occasion that the stamp casing is faulty, Custom Made stamps will replace the faulty unit and its Die and send back to the client.

Consumables such as stamp pads are not covered in this warranty. The manufacturer recommends when re-inking your stamp pads in either self inking stamps, or a regular stamp pad to use the same brand of ink.

Self Inking Stamps can be inked with an ink suitable for coated cardstock. When choosing this option a reinker is to be purchased at the time of ordering for future re inking as required.

Pre inked stamps use a speciality ink and must be re inked with the correct ink. Custom Made Stamps will place a sticker onto the stamp casing to indicate the ink required to re ink your stamp.

Using other / different brands of ink will void all warranties to the stamp units.

Proofs and Approvals

Once approved please click onto save to complete your order.

Orders received through an email request will receive a quote/proof and upon approval and payment your order will be placed on our next production run.

When emailing a quote request, we will email you the quote and upon confirmation of an order, we will then send you the Proof with your order requirements and all costs for you to view, check and approve.

We provide 2 complementary proofs and of course if we have made typos we will correct and email you another proof. Please note that any additional proofs with design changes will incur a fee of $10.00 per proof.

Please check carefully as Custom Made Stamps holds no responsibility for any errors or changes after approval has been made.

Your stamp order will proceed to manufacturing after we have received your approval and your payment has been made. If changes needed after this process and re-order charge of $25.00 will apply. Proofs are only valid for 7 days from the date of order.

Artwork Requirements

The quality of a stamp that has artwork requirements will depend on the quality of the artwork provided.
Rubber stamps have some limitations and we are unable to produce a rubber stamp from a full coloured images, detailed shading or images in grayscale.
Black and white line art and vector images give best results please send all images via email in high res black and white line drawing to sales@custommadestamps.com.au in one of our preferred file formateps, jpg, pdf or svg files in at least 300dpi.
Inverted images where the background is solid and the text is open is not recommended.
If the client choses to proceed with this artwork then Custom Made Stamps will not be held responsible for the quality of the stamped image.

Freight & Handling

The following handling charges apply for all custom-made stamp product order: Standard $12.00 for all orders under $150.00.
This does not include Express Post. This service is available for an additional charge and please note that Express Post is no longer an overnight service.
All orders over $150.00 will be sent Freight Free with Australia Post using a regular parcel post service.
We can not be held responsible if Australia post fails to deliver within their time frame advertised on their website.

Custom Made Stamps/The Stamp Trap will not be responsible for any loss or damage once the orders is
completed and dispatched from the premises.

You must notify us within 5 workings days if products are missing or faulty. We will refund with a store credit or exchange with a new unit of the same size for faulty items. We will not refund items if you change your mind or don’t need it anymore.

If item has been deemed lost in the post, Australia Post will investigate and upon a refund from them to us we will happily refund the cost less the postage to you.

Shipping Returns

To return your product, you should mail your product to:

Custom Made Stamps, P.O. Box 233 Geebung Qld 4034

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help

Contact us at sales@custommadestamps.com.au for questions related to refunds and returns.

Stamp Size Guide

Download PDF size guide and print A4 size at 100%.

Traditional Stamp Size Guide – PDF

Self-Inking Stamp Size Guide – PDF

Pre-Inked Stamp Size Guide – PDF

Pre-Designed Stamp Size Guide – PDF

Artwork Preparation

We prefer to work with original vector images for all our custom products, saved as an ai, eps or pdf file. If you are providing a vector file, please make sure all fonts are converted to outlines/objects.

We can also accept JPG, PNG, GIF and TIF files provided they are single colour [ideally black] and high resolution [at least 300 dpi].

We offer Artwork Assistance to get your artwork manufacturing ready. On your order upload your image and choose “Artwork Assistance” and we will get your artwork ready for production. This incurs a $35.00 labour charge.

Please call us if you need any help with the artwork prep

Rubber Stamp Artwork Guide

Creating artwork for rubber stamps requires careful consideration to ensure the final product is clear, detailed, and functional. Here are some key guidelines to follow:

1. Design Simplicity

  • Keep it Simple: Rubber stamps work best with simple, bold designs. Avoid intricate details that may not transfer well onto the rubber.
  • Bold Lines: Use bold lines and shapes to ensure clarity. Thin lines or fine details can get lost during the stamping process.

2. High Contrast

  • Black and White: Design in black and white to see how the stamp will look when inked. Avoid gradients and shading.
  • Clear Edges: Ensure there are clear, distinct edges in your design to create a crisp imprint.

3. Size and Scale

  • Proper Dimensions: Create your design to fit the exact dimensions of the stamp size you will be using.
  • Check Legibility: Ensure that all text and images are legible at the size of the final stamp. Test by printing your design at the actual size.

4. Text Considerations

  • Readable Fonts: Use simple, bold fonts. Avoid cursive or highly decorative fonts that might not reproduce well.
  • Spacing: Maintain sufficient spacing between letters and elements to prevent them from merging when stamped.

5. Image Resolution

  • High Resolution: Design at a high resolution (300 DPI or higher) to ensure the stamp maker can capture all the details.
  • Vector Graphics: Use vector graphics if possible. They provide the clearest lines and can be resized without loss of quality.

6. Design Elements

  • Negative Space: Incorporate enough negative space to ensure that elements are not too close together. This helps in achieving a clean stamp.
  • Borders: If using a border, ensure it’s not too close to the edge of the stamp to avoid partial impressions.

7. Testing and Adjustments

  • Test Prints: Before finalizing, print your design on paper to check for clarity and detail.
  • Adjustments: Make necessary adjustments based on the test prints. Simplify further if needed.

8. File Formats

  • Preferred Formats: Save your final design in commonly accepted formats such as PNG, JPG, or vector formats like SVG or AI.
  • Design Software: Use professional design software like Adobe Illustrator, CorelDRAW, or similar for best results.

By following these guidelines, you can create effective and visually appealing rubber stamp designs that reproduce well and serve their intended purpose efficiently.